Legal notice

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General Terms of Business:

Updated on 01/12/2014


Our customers' orders are recorded in accordance with the terms of business set out below, regardless of any clauses that may be included in the purchaser's documents. Our sales representatives are responsible for performing sales on our behalf. These sales are only finalised after they have been given our approval.

Delivery times

No damages may be claimed if it is not possible to deliver goods or if deliveries are delayed.

Force majeure

Force majeure, and more generally, any incident hindering production, supply and availability of products shall be regarded as rendering the contract unenforceable, regardless of the cause. In these instances, if within one month of notification of non-performance of contract, we are unable to provide a new delivery date, the purchaser may cancel the order or contract, although only for the quantity of goods that could not be shipped to him as a result of the force majeure event.

Transport and delivery

Goods and packaging are shipped at the purchaser's risk (even in the event of all-inclusive charging); our customers are therefore responsible for safeguarding their rights with respect to hauliers in accordance with the provisions of Article 105 et seq of the French Commercial Code. If no reservations are raised on receipt of goods, no claims may be made with regard to the product's identity or apparent faults or damage.

Price – Invoicing

Minimum order weights and values for all-inclusive charges with no contribution towards logistics and administrative costs are readjusted every year where necessary in a circular which is available at all our sites. VAT paid on debits. The amount of VAT should be reduced proportionally if an off-invoice discount is granted. We reserve the right to increase our prices in the event of an increase in our external costs, in particular costs charged by our hauliers. A separate line item with the description ""logistics surcharge"" shall be assigned to this price rise.

Complaints

Any disputes relating to deliveries, invoices or account statements must be notified to us by registered letter with acknowledgement of receipt within seven calendar days of receiving goods or documents.

Payment

Payment deadlines are calculated with effect from the invoice issue date. Our invoices are payable on receipt unless an agreement to the contrary has been reached between the parties. Invoices must be paid in full. Failure to pay the full amount of an invoice by its due date shall entail the due sums becoming immediately payable, regardless of any conditions previously agreed. With effect from a formal notice to pay notified by registered letter with acknowledgement of receipt, late payment interest shall accrue on the due sums with penalties calculated on the basis of 12% per annum. A fixed charge determined by Article D441-5 of the French Commercial Code shall be payable for recovery costs. Discount for early payment: 0.25% per full month.

Returnable packages

Returnable packages constitute industrial equipment and are solely intended for housing products included in sales. If this condition is breached, returned packaging will not be accepted and the deposit will therefore not be paid. Returnable packaging that is not returned within 6 months shall be considered to be sold at the deposit price.

Returning packaging

The return of returnable packaging to our drivers or a haulier must be clearly indicated in the appropriate section of the Quaron ""shipping order"" or ""packaging return"" form and signed. If goods are delivered by hauliers, return requests must be made in advance to our ordering departments which will provide the haulier with the necessary instructions (without these instructions, hauliers cannot accept empty packaging). Deposit payments for returned packaging shall be notified by credit notes deducted from the account statement for the month in progress, even if they relate to previous invoices.

Goods returns

Our drivers cannot accept goods returns without prior agreement.

Retention of title

We retain full ownership of all our goods and packaging until the full invoiced price is collected. Until this date, delivered goods shall be deemed deposited, although the purchaser shall bear all the risk to which these goods may be subject or which they may incur on any grounds whatsoever. The purchaser undertakes to take all steps to ensure that goods are identified as the property of the seller. Purchasers who wish to dispose of these goods for processing or resale before full payment shall be authorised to do so.

Guarantee requirement

Any deterioration in the purchaser's credit may at any time justify, depending on the risks incurred, an upper limit being set for the purchaser's overdraft and the imposition of certain payment deadlines, payment in cash or certain guarantees. This shall notably be the case if any assignment, lease, collateralisation or contribution of his goodwill has an adverse effect on the purchaser's credit.

Guarantees - Liability

If delivered products that are not compliant with order specifications are supplied, the seller's liability is strictly limited to the obligation of replacing the defective goods and precludes any damages. All complaints must be made within 7 calendar days of receipt and in writing. In order for a dispute regarding non-compliance of a product to be considered admissible by Quaron SAS, the customer must provide Quaron SAS with access to the batch of disputed products. Failure to provide access to the products shall deprive the customer of any right of recourse.

We cannot be held liable for the consequences of incorrect, imprudent or unconventional use. Customers are therefore personally responsible for ensuring that products are suitable for the uses they wish to make of them.
Assignment of jurisdiction

ANY DISPUTES OF ANY KIND WHATSOEVER SHALL BE BROUGHT BEFORE THE COURTS OF RENNES, WHICH HAVE SOLE JURISDICTION.

 

Invalidity

Should any provision of these general terms of business prove partially or fully invalid, this shall not affect the validity of the other provisions.

Some photographs have been purchased from the Fotolia.com website.

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HYPERTEXT LINKS

Quaron S.A.S. cannot be held liable for any hypertext links to other websites since it has no control over the content of these sites.

Privacy notice - GDPR Compliance

Updated, April 20th 2018

Protection of personal information and commitment to privacy

To make sure personal information is protected, we apply a strict privacy and security policy and raise awareness on this topic among our employees.

Personal Data collected

Personal Data may be collected because you provide it to us (for example by filling out a form on our Website), or because other people have provided this Personal Data to us (your employer), or because it is publicly available. 

Purpose of the Processing

We will use your Personal Data to inform you of offers or news regarding Quaron products, services or events.

If you do not want to continue receiving any marketing materials from us, you can click on the unsubscribe function contained in the information form or send a request to : info-france@quaron.com

Protection of Personal Data

Quaron takes all necessary to safeguard the Personal Data of employees, customers and partners against loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction.

Recipients of Personal Data

Users are hereby informed that the personal data collected on this web site will only be used by Quaron and will not be disclosed to or shared with any third party for any purposes.

Principles for Processing Personal Data

Quaron strives to ensure that Personal Data in its possession is:

Collected for clearly defined, explicit and legitimate purposes, and not subsequently processed in such a way as might prove incompatible with these purposes;
Processed fairly, lawfully and transparently concerning the data subject (the individual);
Adequate, relevant and limited to what is necessary in order to achieve the purpose(s) for which it is processed (data minimization);
Accurate and, if necessary, updated;
Stored in a format allowing for the identification of the data subject(s) no longer than is necessary for the purpose(s) for which it is processed;
Processed in such a way as to guarantee appropriate security.

Retention Period

In the absence of any request for deletion sent to info-france@quaron.com, your Personal Data are stored on our systems for as long as is necessary for the relevant activity or operation or for any retention period as may be required by law. Upon the expiry of said period, your Personal Data will be deleted, as required by the applicable regulation. 

Rights of Individuals

In compliance with European (GDPR) and French laws, every individual is entitled to exercise the following rights:

Be informed of the existence and purpose of all processing of their Personal Data;
Access their Personal Data, and  request rectification or deletion of Personal Data, or the restricting of its processing;
Object to the processing as well as to request the portability of Personal Data; 
Withdraw his/her consent given to Quaron at any time;

To exercise any of these above mentioned rights, or if you have any other questions about our use of your Personal Data, please send your request to info-france@qaron.com. 

Changes to this Data Protection Policy 

This Policy may be subject to further updates or changes (notably so as to comply with any new laws and/or regulations).